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Operations

CMM Online Exclusive

Flawed Assumptions Of Performance Management

Although there is plenty of advice on performance management, actual results are often disappointing because of our tendency to make flawed assumptions.

While intentions are usually positive, research shows that managers and supervisors often encourage the exact behaviors their organizations or companies neither need nor want.


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January 2013 Feature 4

Distinct Floor Luster Enhances Property Appeal

Customers covet brilliant shine, but there is more to the appearance of hard surface floors than gloss alone.

It is commonly known that clean, well-maintained floors lead to a positive customer impression. For years, industry professionals have focused on a floor’s surface reflectivity, shine and gloss, but a positive impression is based on much more than that.


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January 2013 Contractor Success

Building Loyalty Through Consulting

Becoming your customers' cleaning consultant is a surefire way to increase your worth.

Many contractors and distributors have become their customers’ “experts” when it comes to building maintenance — helping facilities managers lower overall operating costs, transfer to green cleaning strategies and become more sustainable.


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January 2013 Raising Standards

Piecing Together The Measurement Puzzle

Finding a place for measurement technology in your organization's management system.

Some cleaning organizations may see the value in using ATP-based monitoring systems to detect and measure ATP on surfaces as a method of ensuring facilities are being cleaned properly.


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January 2013 Letters And Views

Letters To The Editor

Insight from the JanSan industry.

Each month, we welcome readers to opine on the noteworthy — or even the trivial — aspects of their lives as JanSan professionals. The following is some of the correspondence we have received in recent weeks.


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January 2013 Cover Story

A True Gauge Of Efficacious Cleaning

Soil removal over time is a cleaning performance indicator that examines actual soil removal in a given period to realistically define productivity.

Since labor is the number one investment we make in cleaning, we ought to know what we are accomplishing during that time. After all, time is money, and labor is the real currency of cleaning.


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December 2012 Feature 2

A Clean Slate For Productivity

Creating a clutter-free workplace allows custodial professionals to more easily perform the jobs for which they were hired.

In workplaces of all types, clutter slowly creeps in and makes it more difficult for cleaning crews to perform the tasks for which they were contracted to complete.


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November 2012 Raising Standards

How To Write A Health And Safety Policy

Ensuring the well-being of your employees is more than good business, safeguarding health and safety is expected.

No matter the size of a company, it will need to have certain procedures or guidelines in place to make sure that accidents are prevented during the course of day-to-day business.


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