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Operations

February 2013 Fact-based Management

A Synergistic Strategy For Success

Cleaning for health while simultaneously enhancing appearances is possible with a performance-based strategy that minimizes harm.

We must recognize the balance of risks and rewards from the chemical mixtures we adopt and form a hierarchy of toxicity to weigh the pros and cons.


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CMM Online Exclusive

A Manifesto For Cleaning Industry Wisdom

It is time to stop putting the proverbial cart before the horse if we are to consistently achieve healthy cleaning outcomes.

Why is it that we focus on cleaning for appearance — how things look and smell — and then complain that our industry and profession gets no respect?


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February 2013 Facility Focus

Cleanliness Equates To Fewer Sick Days

There is an undoubted connection between the cleanliness of an indoor environment, the health of occupants inhabiting the space and the productivity of the workforce therein.

Besides a person’s health, the cleanliness of a work environment has a direct effect on employee morale, productivity and attendance.


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CMM Online Exclusive

Flawed Assumptions Of Performance Management

Although there is plenty of advice on performance management, actual results are often disappointing because of our tendency to make flawed assumptions.

While intentions are usually positive, research shows that managers and supervisors often encourage the exact behaviors their organizations or companies neither need nor want.


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January 2013 Feature 4

Distinct Floor Luster Enhances Property Appeal

Customers covet brilliant shine, but there is more to the appearance of hard surface floors than gloss alone.

It is commonly known that clean, well-maintained floors lead to a positive customer impression. For years, industry professionals have focused on a floor’s surface reflectivity, shine and gloss, but a positive impression is based on much more than that.


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January 2013 Contractor Success

Building Loyalty Through Consulting

Becoming your customers' cleaning consultant is a surefire way to increase your worth.

Many contractors and distributors have become their customers’ “experts” when it comes to building maintenance — helping facilities managers lower overall operating costs, transfer to green cleaning strategies and become more sustainable.


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