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Operations

July 2013 Cover Story

Training Advances And Evolves

Today’s most effective training techniques often work best outside of the typical classroom environment.

Figuring out the proper response to employee training needs has been a challenge for facility managers and business service contractors (BSCs) for many decades.


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July 2013 Feature 6

Surviving A Reduction Environment

Sound management strategies that managers can use to accomplish more with fewer resources.

In today’s cleaning environment, K-12s are making some drastic changes to their cleaning programs. Many of these changes, aimed at reducing the bottom line, simply lower the level of cleaning.


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June 2013 Lets Talk Shop

Give The New Person And Yourself A Chance To Succeed

In the changing world of cleaning, collaboration between veterans and newcomers is the key to success.

The new professionalism that has come to define the industry over the last few years requires different skill sets and has attracted new faces. More opportunities mean more executives crossing over from other industries, an increase in women at senior levels and a more diversified workforce in general.


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June 2013 Contractor Success

The Affordable Care Act and Cleaning Businesses

ObamaCare is a reality; knowing how it will affect your business is imperative.

Cleaning industries are particularly affected by the Affordable Heathcare Act because there must be enough employees to service and clean accounts — this makes many businesses responsible for providing their employees with full healthcare.


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May 2013 Cover Feature

Jacks And Jills Of All Trades

An investment in education is an investment in people.

As cleaning’s importance and impact on health evolved, the professional JanSan industry elevated in status. With this attention and investment in interest now being paid to a once thought of mature industry — when thought of at all — a rejuvenation occurred.


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May 2013 Contractor Success

Path To Guest Satisfaction

The quartet of guest satisfaction is the foundation for receiving rave reviews about your hotel, motel, inn or hostel.

To meet evolving needs of the “connected customer,” hotels can build a strong online reputation by focusing on building the four pillars of guest satisfaction: image, cleanliness, safety and security.


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