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Operations

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Sustainability Needs a Winning Team

A few operational changes can lead your organization to victory

When it comes to sustainability, what Epstein accomplished with the Cubs can be replicated in the jansan industry by remembering how a well thought-out game plan can have long-term success.


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Contractor Success March 2017

When to Fire a Client

Four scenarios that may cause you to walk away

Firing a client shouldn’t be done in a moment of frustration. Long-term decisions should not be made under short-term stress.


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February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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January 2017 Contractor Success

The Business Transition

Guarantee a successful sale of your company

Most successful and profitable business owners eventually reach the point where they believe it is in their best interest to step down.


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