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Staff

September 2017

Levels of Clean

Define performance expectations by following these metrics

Coordinating the cleaning and maintenance needs with staffing and budget capabilities may help to set expectations across the board.


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February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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November/December 2016 Personnel and Policies

Coaching vs. Mentoring

Organizations need both; here are subtle differences to keep in mind

While coaching requires skills similar to mentoring, the main difference between the two is how you utilize the skills to make a difference within your operation.


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