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Staff

May 2013 Cover Feature

Jacks And Jills Of All Trades

An investment in education is an investment in people.

As cleaning’s importance and impact on health evolved, the professional JanSan industry elevated in status. With this attention and investment in interest now being paid to a once thought of mature industry — when thought of at all — a rejuvenation occurred.


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May 2013 Contractor Success

Path To Guest Satisfaction

The quartet of guest satisfaction is the foundation for receiving rave reviews about your hotel, motel, inn or hostel.

To meet evolving needs of the “connected customer,” hotels can build a strong online reputation by focusing on building the four pillars of guest satisfaction: image, cleanliness, safety and security.


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April 2013 A Clean Sweep

Success In A Man’s World

In a business largely dominated by men, Donna Alm found a place of her own and dominated it.

I feel it is most important to participate with content – not just words. On the other hand, it is important to stand firm in a discussion if you are convinced your principles are being challenged.


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April 2013 Let's Talk Shop

Quality Is Expected And Should Be Inspected

To accurately evaluate quality, you must first establish a baseline and then measure cleaning outcomes against your starting point in an unbiased, repeatable manner.

Many managers, supervisors and owners are unsure how to determine if their cleaners are meeting expectations and whether or not their customers’ demands are being fulfilled.


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