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Staff

February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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November/December 2016 Personnel and Policies

Coaching vs. Mentoring

Organizations need both; here are subtle differences to keep in mind

While coaching requires skills similar to mentoring, the main difference between the two is how you utilize the skills to make a difference within your operation.


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April 2016 Let's Talk Shop

Motivating Techniques

Finding the right balance in your management style

When we perform at a high level, we enjoy the benefits. When our performance is lacking, we endure the consequences.


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March 2016 Personnel and Policies

Hiring the Next Generation

How to get millennials in the door and on your payroll

To successfully hire millennial employees, commercial cleaning service providers will need to understand what amenities, outreach efforts, and schedules generation members want—and what training and career development they’ll need.


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