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Training

May 2013 A Clean Sweep

Taking The Necessary Steps

View ongoing training and education as an investment and your employees will continue to develop the skills they need to exceed.

Dedication to employee development is a clear sign that an organization is taking the right steps in preparing individuals for success and advancement.


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May 2013 Contractor Success

Path To Guest Satisfaction

The quartet of guest satisfaction is the foundation for receiving rave reviews about your hotel, motel, inn or hostel.

To meet evolving needs of the “connected customer,” hotels can build a strong online reputation by focusing on building the four pillars of guest satisfaction: image, cleanliness, safety and security.


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April 2013 A Clean Sweep

Success In A Man’s World

In a business largely dominated by men, Donna Alm found a place of her own and dominated it.

I feel it is most important to participate with content – not just words. On the other hand, it is important to stand firm in a discussion if you are convinced your principles are being challenged.


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April 2013 Feature 2

Change Is On The Floor

You may think you know a lot about cleaning and maintaining hard floors, but you haven't seen anything yet.

When it comes to excitement in the cleaning industry, floor care is center stage for cutting-edge innovation and technology.


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April 2013 Let's Talk Shop

Quality Is Expected And Should Be Inspected

To accurately evaluate quality, you must first establish a baseline and then measure cleaning outcomes against your starting point in an unbiased, repeatable manner.

Many managers, supervisors and owners are unsure how to determine if their cleaners are meeting expectations and whether or not their customers’ demands are being fulfilled.


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July 2012 Maintenance Matters

The Maintenance Crisis

Stigmas must be dissolved if the shortage of skilled workers is to be overcome.

By diluting the negative stigmas surrounding the service industry, more people will feel energized about embracing the hands-on, technical roles that are at the core of American ingenuity.


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March 2013 Let's Talk Shop

Knowledge Is Power

Without knowledge, we place control in others' hands and lose our power to influence situational outcomes.

There is a shift taking place in the industry; increasingly, building operators see clean facilities as an investment that both attracts and protects occupants and customers.


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