Dedication to employee development is a clear sign that an organization is taking the right steps in preparing individuals for success and advancement.
To meet evolving needs of the “connected customer,” hotels can build a strong online reputation by focusing on building the four pillars of guest satisfaction: image, cleanliness, safety and security.
I feel it is most important to participate with content – not just words. On the other hand, it is important to stand firm in a discussion if you are convinced your principles are being challenged.
When it comes to excitement in the cleaning industry, floor care is center stage for cutting-edge innovation and technology.
Many managers, supervisors and owners are unsure how to determine if their cleaners are meeting expectations and whether or not their customers’ demands are being fulfilled.
By diluting the negative stigmas surrounding the service industry, more people will feel energized about embracing the hands-on, technical roles that are at the core of American ingenuity.
GS-42 compiles industry best practices and standards regarding green cleaning, of which all commercial and institutional cleaning services — but especially BSCs — should be aware.
There is a shift taking place in the industry; increasingly, building operators see clean facilities as an investment that both attracts and protects occupants and customers.
Regardless of the excuses or rebuttals, the long and short of it is that we must train for safety.