Client Retention

Positive online reviews can make the difference between getting booked for a cleaning service or not. Potential customers rely on what others say about your business to make buying decisions.

In this episode of Straight Talk!, Steve Toburen, founder of Home Front Success, shares three training tips that can help your technicians consistently represent your business in a positive light.

The time and effort invested to develop brand recognition and reputation for your small cleaning business will pay off.

Developing a strong follow-up system, tracking and analyzing your sales performance, setting clear and realistic goals, implementing a CRM system, and building a solid online presence, are just a few examples that will help you take your business to the next level.

In this episode of Straight Talk!, ISSA Media Director Jeff Cross interviews Dean Mercado, CEO of Online Marketing Muscle, regarding the crucial differences that need to be acknowledged when marketing to commercial versus residential customers.

Looking to attract new clients? Consider donning business attire to give potential customers a favorable impression of you.

Consider paring down your product offerings and scaling back on services to help save costs and retain customers during these times of inflation.

Learn the pros and cons of working with a few large clients for higher fees versus numerous small clients for smaller fees.

Consider these best practices to highlight your facility's commitment to its employees, building visitors, and customers.

Preventative measures and regular checkups will keep your company vehicle costs down.

Sustainable practices and operations will continue to be a consumer expectation in the cleaning industry after COVID-19.

It is time to identify and clearly communicate the benefits your disinfection program brings to your customers.