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Management And Training

Stay the course, spread the word

September 19, 2010
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On the surface, many can argue that not much has changed in the cleaning industry, or that what it takes to satisfy your customers or building occupants has remained the same.

After all, a mop is a mop, right? (Wrong)

In many ways, price is still paramount and appearance-based cleaning is still a priority.

Underappreciated professional cleaners often feel that the job they take pride in goes unnoticed.

And, building occupants only notice and contact the cleaning staff with complaints and demands.

Stand up
Especially in the past 10 years, a lot has changed in the cleaning industry.

As editor of this publication, I am fortunate enough to speak with hardworking end users and read about success stories and feel-good case studies.

Over the past seven years, I have learned the secret of selling value-added services, which JanSan distributor must offer to stay competitive and leave the title of “product pusher” behind.

Additionally, manufacturers should also be applauded for the many creative products, systems and tools they provide to distributors and end users who are looking to survive in highly competitive marketplaces and demanding cleaning environments.

The industry is headed in the right direction of cleaning for health-based environments, being more sustainable in our practices, and continuing to protect the well-being of occupants.

Still, the JanSan industry, in many cases, maintains low priority in protecting our society.

The problem: Your customers and building occupants.

Most difficult task
Maybe because I’m biased, but my feeling is that the professional cleaner’s role in this society should be as respected as a doctor’s, judge’s, or the CEO of Apple’s role.

When you learn more about the dangers of the cleaner’s job and what is at stake as a result of subpar cleaning, a greater level of respect is warranted.

Cleaning is the removal or absence of unwanted matter.

Cleaners cannot be everywhere at any given time, but building occupants can be.

Although the customer or building occupant will ignorantly disagree, poor indoor conditions are a direct result of poor facility use, not improper cleaning.

Society’s hygiene problem, which is made worse by V.R.E., MRSA, and C. diff concerns, stems from an unassuming and arrogant public.

When we get to a point when building occupants treat public restrooms like their home’s kitchen or their doctor’s waiting room, then we will have real change in this industry.

Keep doing your part to spread the word.



Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management®magazine, to rdipaolo@ntpmedia.com.
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