Cleaning & Maintenance Management Online

UNC to hire consultant to resolve housekeeping complaints

December 2, 2010
CHAPEL HILL, NC — The University of North Carolina at Chapel Hill (UNC) will hire an external consultant to address a range of complaints raised by housekeepers in recent months, according to The Daily Tar Heel.
"I want to help everybody who''s had difficulty in this situation, and I''m happy to make this investment of time and some money to pay an external consultant to see if we can come up with some new ideas," said Chancellor Holden Thorp.
Jackie Overton, chairwoman of the forum, said four themes were expressed at the meetings with Thorp: Retaliation, intimidation, management issues and inconsistent application of rules, the article noted.
Housekeepers presented their complaints to Thorp in a previous meeting, which occurred after weeks of controversy within the housekeeping ranks that began with a debate over the wage-hour policy that prohibits employees from taking additional breaks without prior approval from their supervisors, the article stated.
"After that meeting, we had three others because the chancellor really wanted their concerns to be heard fully," Overton said.
"So the decision was, after much discussion, to bring in an outside source to not let anybody at the university handle the issue, because there could always be the accusation that it''s tainted," Overton added.
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