Cleaning & Maintenance Management Online

Tips for outmaneuvering malodors

March 28, 2011

CINCINNATI — Unpleasant odors can put your repeat business in jeopardy, according to a press release.

A recent Harris Interactive survey indicated that 90 percent of U.S. adults would never rebook a hotel with an unpleasant odor, while 85 percent would never return to a restaurant with the same issue, the release noted.

In the retail environment, the survey revealed that unpleasant odor ranks as a top annoyance over poor customer service, as odor can directly impact customers'' perceptions and could prevent them from returning or recommending a business to others, the release stated.

"Business owners cannot afford to have unpleasant odors in their establishments," said Mike Thompson, senior vice president of Cintas Facility Services.

"It''s critical to implement an ongoing maintenance program to provide a pleasant, clean scent around the clock," Thompson added.

According to the release, Cintas'' tips for executing a successful odor maintenance program include clearing the air with the use of air fresheners, attacking the odor at its source by way of auto flushes, automatic drips and urinal screens and partnering with the right facility services provider.

Click here to read the complete release.