Cleaning & Maintenance Management Online

Thursday's Ask the Experts: Departmental friction

July 19, 2012

Thursday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: I was recently hired as Custodial Supervisor, which is a newly created position since the addition of more county buildings and more staff. Three other custodians already within the system applied and were interviewed, but due to my previous experience (32 years) I was chosen. I feel the friction when around these custodians. What is the best approach on this situation?

The answer:

I get the impression that you came into this job from outside the system and aren’t known by the others who have been with the county for a while. If this is the case, allow some time to pass so you can demonstrate your ability to be a fair and competent supervisor. While a lot of good custodians may wish to “move up” to supervision, many are not well suited to that job and, after promotion, may wish they were back on the line. Those doing the choosing may have sensed this with the ones who were bypassed. Your record of solid leadership may, in time, offset the natural resentment you may be sensing now. If the friction you are now experiencing does not ... — Lynn E. Krafft, ICAN/ATEX editor

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