Cleaning & Maintenance Management Online

ServiceMaster Building Maintenance attributes success to its employees

October 26, 2009
MEMPHIS, TN — With annual sales of $10.5 million and 275 employees, ServiceMaster Building Maintenance has become one of ServiceMaster Clean''s largest, most successful janitorial franchises, according to The Commercial Appeal.
Servicing banks, shopping centers, medical offices, stadiums and other businesses since 1979, officials credit the company''s success to their ability to deliver on promises, solve customer''s problems, be honest, have integrity and hire high-caliber people, the story stated.
According to the story, the average length of employment at ServiceMaster Building Maintenance is 10 years, an astounding figure given the high turnover generally seen in the JanSan industry.
Chris McCall, president of ServiceMaster Building Maintenance, said: "The backbone of our business is our people. Our employees are on the front lines providing great service and meeting customer needs. I remember cleaning carpets in a home 30 years ago, and it took 16 hours. Today, with the advancements in the cleaning machines, it is done in about three. The processes and procedures have come a long way."
ServiceMaster Building Maintenance recently became certified by Green Seal Inc. under the Green Seal Environmental Standard for Commercial and Institutional Cleaning Services (GS-42) , making it one of 4,328 companies nationwide with the science-based environmental certification distinction, the story noted.
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