Cleaning & Maintenance Management Online

Probe backs housekeepers

October 10, 2011

CHAPEL HILL, NC — Change must happen within the University of North Carolina at Chapel Hill (UNC) housekeeping department and it must happen immediately, according to The Charlotte Post.

The results of the PRM Consulting Group''s recently-released report have showed that the current practices in the housekeeping department "have created a culture with employee morale issues, lack of trust and overall frustration," the article stated.

According to the article, in surveys, over 30 percent of housekeeping employees disagreed or strongly disagreed with the following statement: Management promotes an environment of treating employees with dignity and respect.

"PRM is concerned that the relatively low levels of disagreement from the non-English speaking employees stems from a fear of retaliation," the report states.

"The comparison findings for several questions between English and non-English respondents had similar distinctive results when race was considered, creating an even more troubling perception by the housekeeping staff," the report added.

Click here to read the complete release.