November <I>CMM</I>: Judgment Day
December 14, 2009
The November issue of Cleaning & Maintenance Management® magazine is now available online, featuring Dane Gregory''s Strategies & Situations column titled "Judgment Day."
Gregory states that your customers will make judgments as to whether your employees have a look that conveys trust; this happens even if you have the best trained, most competent cleaning workers in the building.
He notes that good planning will help cleaning staff appear positive in the eyes and, more importantly, the hearts of our customers.
Gregory adds that it makes customers feel safer and more in control when they encounter a uniformed, well-groomed and professional staff member.
According to Gregory, have your staff dress for success and explain the importance of good grooming habits and how this affects the client''s perception.
If you are looking for different ideas to foster these types of relationships with clients or employees, contact: Dane Gregory, a business consultant and trainer specializing in working with companies in the professional cleaning industry. He currently trains technicians in the use of cleaning protocols for stone, tile, masonry and residential and commercial carpet surfaces for the Institute of Inspection, Cleaning and Restoration Certification (IICRC). He also presents a business opportunity for newcomers in the cleaning industry in the care of ceramic tile, stone and grout, with a full equipment and training package. He can be contacted at firstname.lastname@example.org.
Click here to view the digital version of November and other 2009 issues.