May <I>CMM</I>: Expanding service offerings
May 19, 2009
The May issue of CM/Cleaning & Maintenance Management® magazine is now available online, featuring Associate Editor Aaron Baunee''s Expanding service offerings: Incorporating carpet care feature.
Baunee states that facility owners have already entrusted you with keeping their facilities clean and healthy, so why not increase your company''s value in your customers'' eyes by incorporating carpet care into your service offerings.
He notes that environmentally conscious cleaning contractors are differentiating themselves from their competitors by using green carpet cleaning products that emit minimal or no volatile organic compounds (VOCs) and help reduce indoor air pollution.
Baunee adds that according to the Carpet and Rug Institute (CRI), carpet makes up 70 percent of the floor coverings in the U.S., so if you have not already incorporated carpet care into your service offerings, you are leaving 70 percent of the facility''s flooring up for grabs.
According to Baunee, the more quality services you offer, the more value you provide, and the more difficult it will be to replace you.
Click here to view the digital version of the May issue.