Cleaning & Maintenance Management Online

IEHA release 11.30

November 30, 2011

IEHA Asks: Can You Pass the Continuous Improvement Test?

Westerville OH - IEHA’s Professional Education Credentialing Program (PECP) features a Continuous Improvement training module as part of its Certification Programs for the cleaning industry. Following are several of the questions featured in the final exam of Module 5 (Continuous Improvement). Can you pass the test? For persons getting all questions right, IEHA is offering a 10% discount on all training and certification programs offered by IEHA, and the first 10 new IEHA members will receive a free copy of each of IEHA’s custom For Dummies Books (Infection Prevention For Dummies, Clean & Healthy Schools For Dummies).
So, can you pass the test?

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1. In a company with a continuous improvement program, statistical process control should be the first training priority:

a. True
b. False

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2. Empowering employees means to:

a. Let them set their holidays and work times
b. Let them vote on who they want to run the company
c. Delegate a balance of authority and responsibility to them
d. None of the above

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3. Which of the following is usually cited as a benefit of training and development:

a. It shows concern of management
b. It lowers potential for failure
c. It makes the workforce more flexible
d. All of the above
e. a and b, above

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4. W. Edwards Deming believed:

a. An organization should drive out fear
b. An organization should achieve zero defects
c. The Japanese would always be world market leaders
d. None of the above

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5. Quality has been defined as anything the following person or group says it is:

a. Chief executive officer
b. Customers
c. Internal auditors
d. Director of quality

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6. In continuous improvement quality systems, the organization values:

a. Individual competitiveness
b. 200% product/service inspections
c. Long-term partnership with a few suppliers
d. Competitive bidding to get the best price possible

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7. Management commitment was one of this man''s steps to zero defects:

a. Philip Crosby
b. Jack Welch
c. Joseph Juran
d. Walter B. Walters
e. Walter Shewhart

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8. W. Edwards Deming identified 14 points of managing for quality. Which of the following is not one of them:

a. Train the workforce
b. Drive out fear
c. Rotate management
d. Institute leadership

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9. Innovation and continuous improvement are two ways of improving quality:

a. True
b. False

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10. Benchmarking is:

a. Evaluating your performance compared to that of industry leaders
b. A way of marking defective goods in a production line
c. Your company''s system for graphing increases in productivity
d. None of the above

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About IEHA

The International Executive Housekeepers Association (IEHA), is a 3,500-plus professional member organization for persons employed in facility housekeeping at the management level. The organization was founded in 1930 in New York City, and is now located in Westerville, Ohio, a suburb of the State’s capitol, Columbus. Executive Housekeepers are managers who direct housekeeping programs in commercial, industrial or institutional facilities. They supervise staffs ranging from a few to several hundred people and handle budgets from a few thousand dollars to millions. IEHA provides members with an array of channels through which they can achieve personal and professional growth. Some are: leadership opportunities; resource materials; education program designation; employment referral service; a Technical Question Hotline (1-800-200-6342); networking; an annual convention and trade show, including several educational sessions; and a monthly trade publication, Executive Housekeeping Today. Please contact IEHA’s Association office at (800) 200-6342 for more details, or go to www.ieha.org.