Cleaning & Maintenance Management Online

IEHA asks: Can you pass the Continuous Improvement test?

November 30, 2011

WESTERVILLE, OH — The International Executive Housekeeper Association''s (IEHA) Professional Education Credentialing Program (PECP) features a Continuous Improvement training module as part of its certification programs for the cleaning industry, according to a press release.

Following are several of the questions featured in the final exam of Module 5 (Continuous Improvement).

Can you pass the test?

For persons getting all questions right, IEHA is offering a 10 percent discount on all training and certification programs offered by IEHA, and the first 10 new IEHA members will receive a free copy of each of IEHA''s custom For Dummies books (Infection Prevention For Dummies, Clean & Healthy Schools For Dummies).

So, can you pass the test?

Sample questions are:
1. In a company with a continuous improvement program, statistical process control should be the first training priority:

a. True
b. False

2. Empowering employees means to:

a. Let them set their holidays and work times
b. Let them vote on who they want to run the company
c. Delegate a balance of authority and responsibility to them
d. None of the above

3. Which of the following is usually cited as a benefit of training and development:

a. It shows concern of management
b. It lowers potential for failure
c. It makes the workforce more flexible
d. All of the above
e. a and b

To take the complete quiz, click here.