Friday''s Ask the Experts question from a cleaning professional on the
International Custodial Advisors Network (ICAN)
"Ask the Experts" page:
What is the industry average regarding account retention in the contract cleaning business?
The answer:
I doubt there is an accurate number to answer this inquiry.
All the websites for companies that have them feature account retention as one of their main attractions for new customers. Whether their proclamations of high retention rates are accurate or not is another matter. I am also suspect ... — Lynn E. Krafft, ICAN/ATEX editor
To read the rest of this response,
click here.
