Enamored With Education
Another successful Train the Trainer course was recently completed in Albany, New York, which ran May 17-19.
For those not familiar with Train the Trainer, it is a course structured to help train and certify members of the JanSan industry so they can successfully implement training at their organization.
It is a great way to begin or refine effective, high-quality training.
Over the years, Train the Trainer has seen hundreds of attendees successfully complete the three-day course, which covers the curriculum in the Custodial Technician Training programs and includes topics such as: The chemistry of cleaning, above floor cleaning, cleaning and maintaining carpeted and hard floor surfaces, restroom care and more.
Attendees have diverse backgrounds; we have seen individuals from front-line cleaners to corporate chief executive officers (CEOs).
Though the majority of attendees have years of relevant industry experience, a handful have made it through with little to no experience.
There is also extraordinary variety in the types of facilities and organizations represented.
We have had both large and small building service contractors (BSCs) operating locally and globally, distributors and suppliers looking to deliver value-added services to their customers, as well as personnel from educational institutions, health care facilities and hospitality establishments.
Train the Trainer, though it hasn''t been held in every state, has received an attendee from every state in the union.
Internationally, it is also well-known.
Individuals and groups attending from places such as Canada, Trinidad and Tobago, Barbados and Puerto Rico have all benefited from the Train the Trainer experience.
The course has also been administered on-site at various locations around the world, including Dubai and Qatar — a unique offering CMI has for its customers.
The Cleaning Management Institute (CMI) can certify members of your staff as trainers and then have them implement the training with your staff.
Or, CMI can send a trainer to your facility to conduct training for your front-line custodians and supervisors in a setting in which they feel comfortable.
A Capable Cast
With success at institutions and companies of varying sizes, the Train the Trainer course has become one of the most popular educational programs in the JanSan industry.
Over the years, there have been several people who have decided to move up from being a trainer to become a Master Trainer, allowing them to train personnel to become certified instructors at their respective organizations.
There are currently five Master Trainers for the Train the Trainer course:
- Marion Ivey, director of training for CMI
- Bill McGarvey, director of training and sustainability at Philip Rosenau Company Inc.
- Bill Griffin, president of Cleaning Consultant Services Inc.
- Scott Kubec, master support manager for System4 Commercial Cleaning
- Carl Bowman, assistant director of operations for the Custodial Services department at Ohio State University (OSU).
Each instructor has a unique background and teaching technique that they bring to their classes.
Bowman is the most recent Master Trainer certified by CMI.
Starting in late 2009, OSU began using the CMI Custodial Technician Training program beginning with their managers.
By 2010, they had moved onto training several front-line housekeepers and began the process of certifying additional staff in managerial roles.
Keep It Classy
The key to the Train the Trainer course is its dedication to educating attendees on the best ways to teach and inspire their employees.
Many people in the JanSan industry feel overlooked, believing that most of their hardwork goes without credit or respect.
CMI''s training programs have been used as steppingstones within organizations to encourage growth.
Select organizations will even reward employees with different levels of completion by increasing their salaries.
There will be two more Train the Trainer courses in 2011:
- September 20-22 in Albany, New York
- November 2-4 in Philadelphia.
CMI is always open to companies or organizations wanting to partner with them or otherwise collaborate and host a Train the Trainer course at their facility.
Partnering with CMI has its benefits, including the chance for outside attendees to see how your operation is run and the opportunity for consultation with a knowledgeable and experienced trainer.
In the end, educated and motivated staffs are empowered to be more diligent and take increased pride in their work.
Matt Moberg is a sales representative for the Cleaning Management Institute (CMI), the custodial training and certification arm of Cleaning & Maintenance Management magazine. With several years'' industry involvement, including in-the-field experience as an end-user, Moberg is cognizant of JanSan trends and strives to help train and educate custodial and maintenance professionals every day. He can be contacted at (518) 640-9172 or MMoberg@NTPMedia.com. For more information about CMI, visit www.CMInstitute.net.