Violand explains that every office setting has an individual or two that we take for granted and give excess work simply because they are skilled enough to handle the load.
This all-too-familiar scenario may work for a short time, but eventually the quality and timeliness of work begins to suffer and hurts not only the "mule," but the company as well.
Violand notes that eventually, even the most competent people can get overloaded with work. Be sure you don''t make the mistake of flogging the employees who carry the heaviest loads for you.
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