Cleaning & Maintenance Management Online

Discussion of the Week: Customer complaints

January 28, 2010
Join our Discussion of the Week on the CM/Cleaning & Maintenance Management OnlineBulletin Board and share your thoughts with other industry professionals.
This week''s discussion focuses on customer complaints.
Customer satisfaction is the foundation of many successful businesses. Unhappy customers can result in lost revenue and damage to the reputation of your company.
How do you handle customer complaints? Do you keep a logbook at each of your accounts so unsatisfactory aspects of your service can be noted and later addressed?
Do you send a crew member out to immediately rectify the situation or do you personally visit the account and handle the complaint?
Click here to visit the Bulletin Board and join this discussion or start one of your own.
Please keep comments and questions within the guidelines of our website''s Community Rules. Submissions are subject to staff review and approval.
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