Dirty dishware, restrooms and odor drive away return business from restaurants
November 23, 2010
CINCINNATI — A recent Cintas Corporation survey conducted by telephone by Harris Interactive® among more than 1,000 U.S. adults ages 18 and older revealed that dirty dishes, unpleasant odor and dirty restrooms are the top reasons consumers would never return to a restaurant, according to a press release.
"Consumers have many dining options and it''s critical for restaurant owners to provide a pleasant atmosphere to attract and retain patrons," said Brian Garry, senior director of Cintas Foodservice.
"This research confirms that maintaining a clean environment is mandatory to provide a satisfying dining experience," Garry added.
The survey discovered that 86 percent of U.S. adults equate the cleanliness of a restaurant''s restroom with the cleanliness of its kitchen, the release noted.
Click here to read the complete release.