SILENT KNIGHT LAUNCHES “HOW-TO” VIDEO SERIES
New Videos Compliment Online Trainings, Offering Technical Support Alternatives, Particularly for Mobile Viewers
NORTHFORD, CT — Silent Knight by Honeywell (NYSE: HON) has expanded the free fire alarm training and technical support it offers by developing a series of “How-To” videos, covering the most common topics addressed by its Technical Support Team.
Easy to find and easy to view on mobile devices, Silent Knight’s How-To videos demonstrate, step-by-step, how to program a fire alarm control panel for elevator recall, troubleshoot ground faults and more. Each video runs less than three minutes in length and is free to view on www.silentknight.com and YouTube. Given the How-To videos’ quick rise in popularity, Silent Knight’s VP of Sales, Mike Fischer, affirms more are in the works.
“People like being able to go right to our Website and see a quick demo of how something should work, along with steps for getting there,” states Fischer.
To answer the call of its customers wanting more comprehensive training on a particular product or subject, Silent Knight has created online training courses and tutorials. Certificates of completion are mailed to participants for each of the seven online courses, providing they pass the quiz at the conclusion of each training. This year, more than 700 certificates have been issued.
“You do these online trainings at your own pace. Technicians can get a lot out of them and they’re good for those in-house staff that business owners might want to better educate on their product lines,” Fischer says.
To view Silent Knight’s new How-To videos or take an online training course, visit www.silentknight.com. Silent Knight systems are non-proprietary, sold over-the-counter at most major security equipment distributors throughout the U.S. Contact a local Regional Manager for information on nearby distributors of Silent Knight equipment.
About Silent Knight
Silent Knight, part of the Honeywell Fire Systems group, is the largest manufacturer of engineered fire alarm systems with more than 400 authorized distributors worldwide and regional support operations on every continent. Silent Knight's extensive fire alarm, life safety and mass notification offerings include standalone, networked and integrated solutions, plus graphic interface monitoring systems for facility managers and first responders. Visit www.silentknight.com for more detailed information.
Honeywell International (www.honeywell.com) is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywells shares are traded on the New York, London, and Chicago Stock Exchanges. For more news and information on Honeywell, please visit www.honeywellnow.com.
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