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ICAN/ATEX: What are Key Performance Indicators?

November 7, 2012

Many cleaning professionals visit the International Custodial Advisers Network (ICAN) Ask the Experts page for insight and, every business day, we deliver advice to better help you perform your job.

Wednesday’s Question:ICANATEX Logo

Would you have any information on Key Performance Indicators (KPIs) for Janitorial Services?

Wednesday’s Answer:

Key Performance Indicators are available for most businesses and most overlap in that they apply to more than one enterprise.

key performance indicators graphA Profit & Loss Statement might be considered as a source of one KPI for any industry in the sense that a loss, no matter how small, indicates a failing business, and a profit shows at least something remaining beyond ‘breakeven.”

There is no standard profit, however, that applies to janitorial only any more than there is a standard KPI for the cost per sq. ft. of a janitorial service.

Both numbers will vary and our job as management is to get them to the point where we have the contract at the cost level where  … - Lynn E. Krafft, ICAN/ATEX editor.

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