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Ask The Experts

ICAN/ATEX: How can I requote a client?

September 19, 2012

Many cleaning professionals visit the International Custodial Advisers Network (ICAN) Ask the Experts page for insight and, every business day, we deliver advice to better help you perform your job.

Wednesday's Question:

piggy bankI recently provided an estimate for a office cleaning job along with carpet cleaning and I believe I've made a slight miscalculation in regards to the price.

What would be the ideal way to turn this around and provide the prospective client a new quote?

Wednesday's Answer:

I'm not sure what "slight miscalculation" means. If you are off $4 a month, no big deal. Take the loss.

If you are off $40 a week, you need a correction.

I would simply tell the prospective client that you discovered an error in the initial proposal and do not want to go into a job at a price that doesn't allow for a quality delivery … — Lynn Krafft, ICAN/ATEX editor.

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