Do As I Say And As I Do
Humans are creatures of habit and, beyond our intrinsic instincts, we only know what we are taught.
Sure, we have innate knowledge that we should drink something when we are thirsty and eat something when we are hungry but, aside from the basics of survival, we need to be educated on the proper way of doing things.
The importance of training cannot be stressed enough, which is why we have dedicated this issue to the concept and dubbed it the CM/Spotlight: Training.
In all market segments, increasing productivity by cutting costs — but never cutting corners on quality — is not simply an option: It is the only way to remain viable in today's business world.
This is being done in many ways, and each unique operation has certain strings that can be pulled, but properly training staffs on best practices and continuing that education is universal.
The best training programs incorporate classroom instruction and hands-on training to ensure an understanding of concepts and a level of comfort when executing learned tasks.
For better or worse, maintaining previous efficiency rates with fewer resources is becoming commonplace.
Where there once may have been three separate job titles, there might now only be one; employees are wearing multiple hats and being asked to accomplish more tasks.
Because of this, sufficient training at the onset of hiring and continued education throughout employment is becoming even more important.
Now, employees not only need to know the proper methods to clean and maintain carpets, floors and other areas in a building, but they also need to understand the importance of resource reduction, energy efficiency and all-encompassing customer service.
Training Pays In Many Ways
Training should be viewed as an investment instead of a business expenditure.
Of course, time and resources equate to money, but the returns from a proper and ongoing training program can pay for itself many times over — and in more ways than you might think.
A Spanish study of nearly 5,000 workers by Santiago Budría of the University of Madeira, "The Shadow Value of Employer-provided Training," found that training provided by an employer has the same effect on job satisfaction as a 17.7 percent net wage increase.
Budría, whose findings were published in the June 2012 issue of the Journal of Economic Psychology, suggests that other studies showing low productivity gains from training are overlooking the subjective benefits of on-the-job learning.
While Spain is not currently the epicenter of economic stability, this study sheds intriguing light on the perceived value of continued education beyond monetary compensation.
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