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Management And Training

One Bad Apple Spoils The Entire Bunch

March 02, 2011
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It has been brought to my attention that I erroneously noted the date of the no-cost infection control webinar.

Conveniently enough, the event has been moved to March 3, 2011 at 2 p.m. Eastern Daylight Time (EDT).

For more information or to register for the event, visit:

Yours For The Taking

When I read news articles about custodial outsourcing, there is often a group of concerned individuals protesting the move on the grounds of safety and security.

Having recently been told a story about a breach of security, I can sympathize with their reservations.

Over the past several months, various items in this person''s office have disappeared.

He will not go as far as to say they were stolen, as there is no irrefutable proof of malice.

In addition, he is one to give the benefit of the doubt.

However, it seems awfully convenient that office supplies, silverware and other random goods — all of which were present upon his leaving at the end of the day — have gone missing following the work of the cleaning crew.

It is not the monetary value of the elusive items that upsets individuals in the office, it is the sense that their personal items are not guarded unless they keep constant tabs on them.

Staff and other building occupants that are seeing their in-house staff replaced by workers from a contract company have raised similar sentiments.

Now, before you take the stance that I am vilifying contract cleaners by sharing this, I assure you that I am not.

Moreover, I fully understand that similar situations occur in facilities with a dedicated in-house cleaning staff.

This individual has never had in-house custodial professionals at his location and has always relied on contract cleaners to clean the office.

But, in all the years the account has been serviced, he never — until recently — had an issue with those performing the work.

Incidents like this put a bad taste in peoples'' mouths.

If they have a problem with a contract cleaner, they will probably feel that in-house cleaners are a more reliable, trustworthy bunch.

Conversely, if someone has complications with in-house cleaners, they will look at contract cleaners as more responsible, steadfast workers.

There could be many reasons for the problems being encountered, including: High employee turnover, a lack of training, insufficient supervision, inadequate background checks, etc.

Of course, there is always the chance that people have been breathing too many volatile organic compounds (VOC) and have simply been forgetting where they place things.

It is likely you''ve dealt with a similar situation in your career at one time or another.

How did you rectify the matter?

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