The November issue of CM/Cleanfax® magazine is now available online, featuring Senior Editor Jeff Cross'' cover story entitled "Encapsulation solutions."
Cross states that besides the inconvenience of scheduling an opening to reclean, you don''t receive compensation for your efforts and the inconvenience to your customer can hurt the reputation of your company.
He notes that the use of traditional encapsulation cleaning — application of a crystallizing polymer detergent along with sufficient agitation, typically on commercial carpet — has helped many carpet cleaners, not only in regards to efficiency but with post-cleaning appearance as well.
Cross adds that cleaning "pivot points" — such as those found in the transition from one room to another, or from a hallway turning into a room, etc. — is often a source of frustration; working an encapsulant into those areas generally solves appearance-related challenges.
According to Cross, although traditional cleaning systems attempt to remove most residues, along with soils, the encapsulant residue can be considered a "positive" residue.
Jeff Cross is the senior editor of Cleanfax magazine. With more than 20 years of experience in the carpet and furniture cleaning and disaster restoration industries, Cross is an Institute of Inspection, Cleaning and Restoration Certification (IICRC) approved instructor and teaches carpet cleaning, furniture cleaning, carpet color repair and spot and stain removal seminars across the country. Visit his training website at www.cleaningprofessor.com. E-mail: firstname.lastname@example.org.
Click here to view the digital version of the November and all 2009 monthy issues.
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