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Management And Training

Letters To The editor

May 05, 2011
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Editor''s note:

Each month, we welcome readers to opine on the noteworthy — or even the trivial — aspects of their lives as JanSan professionals.

The following is some of the correspondence we have received in recent weeks.

A Follow-up To “A Commentary On Cleaning Standards”

I agree wholeheartedly with Allen Rathey''s assertion that the concept of “cleaning for health” offers the industry a terrific opportunity to generate awareness of the crucial importance of cleaning in maintaining a healthy environment and one that is conducive to occupant productivity.

That being said, I am troubled by the apparent conclusion that it is not possible to develop a successful industry standard that can serve as a rallying point for all segments of the industry.

In fact, I believe that ISSA''s Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (GB) program accomplishes that precise goal.

In essence, by setting forth universally-accepted criteria for effective management and green cleaning, CIMS provides a framework for improvement that will enable the industry to increase professionalism and work toward an even higher standard of quality.

Perhaps even more importantly, CIMS offers validation of quality and service, all while providing a foundation upon which improved productivity, efficiency and consistency can be based.

Ultimately, it is up to the industry as a whole to band together to change the way cleaning is viewed so that it is treated as an investment and not as a cost to be minimized.

Once we accomplish that, the industry will finally be in a position to receive the recognition it deserves.

Creating standards and fostering compliance is a first, necessary step, and I am proud to say that CIMS has already moved us far along the path. — Dan Wagner, director of facility service programs for ISSA.

Raising Cleaning Standards

This pertains to the April 2011 issue of Cleaning & Maintenance Management magazine with the commentary from Allen Rathey about raising cleaning standards.

Here''s the big picture: It''s not about getting a blasting machine or whose floors shine the brightest; it''s about clean.

People know what clean looks like to them.

Now, will that raise the bar for housekeepers to be looked at differently?

Not with all the infections occurring in health care facilities and at gyms.

Read your disinfectants, people; there is a dwell time, meaning this area has to be wet, so to speak, for 10 minutes — the average time for many disinfectants, according to the U.S. Environmental Protection Agency (EPA).

By supplying these places with wipes, you''re passing out a false sense of security.

Alcohol cannot kill unless it dwells for 10 minutes, but that stuff evaporates in 5 seconds. — Neloma Sterner of a leading health care facility.

Negative Headlines

I love being connected to industry news.

However, I wish you didn''t lead with negative headlines.

Knowing that a custodian was accused of cracking a safe is irrelevant at best and sort of demeaning if that''s the best lead headline you can come up with.

Pet peeve rant over. — Skip Dallen of Hillyard Inc. of Los Angeles.

I appreciate your feedback, Skip, and value your opinion and those of all our subscribers.

I know it is no consolation, and your view is shared by many CM e-News Daily subscribers, but the times we run sensationalized headlines are the days we seem to generate the most interest in our content.

Like your regional newspaper covering local business events — including those that uncover corporate corruption and things of the like — we feel it would be a disservice not to address the news when applicable.

We do our best to include a variety of coverage, including personal interest stories, company hirings, industry awards and certifications and even stories some would rather we did not cover.

It is never our intention to demean custodial professionals by sharing negative articles.

Rather, these types of stories can serve as lessons for us all.

The recent story about the custodian allegedly breaking into a safe, for example, can be used to drive a discussion on the need for increased employee monitoring or more thorough and frequent background checks.

While I cannot promise similar stories will not be covered in the future, we will remain cognizant of the messages such stories might be delivering about custodial and maintenance personnel. — Aaron Baunee, managing editor.

We Aim To Please

You have no idea how much your website means to me or how many people I have referred to it.

I simply call it the “best cleaning website in the world.”

The CM e-News Daily keeps me up to date with the latest developments in the cleaning world — and it''s free.

Tragically, most of us simply could not afford to subscribe if it were not free because our wages are so low.

Since becoming a subscriber a few years ago, my confidence and my professionalism have dramatically improved. — Mark Ashwin, president of Phone Marko of Caloundra, Australia.

Editor''s note:

A recent discussion on the Cleaning & Maintenance Management Online Bulletin Board pertained to finding inspiration.

Some individuals are simply self-driven and do not need an inspirational figure.

Others, however, seek acceptance and praise from those to whom they look up.

Whether it is your favorite song that gives you that extra drive or a movie that makes you feel warm and invincible, nearly all of us find inspiration — in one or more forms — that assists in helping us do the best we possibly can in every situation, every single day.

Posted by:
Amanda Martini-Hughes

We all have them: Special individuals to whom we look up or to whom we look for guidance.

They can have influence over not only our personal lives, but our professional lives as well.

It can be the way someone lives their life or the attitude they have towards their own career that motivates our thoughts and actions.

Whatever it is, they can inspire us to go above and beyond expectations with our daily tasks, maybe even to treat our dignified co-workers, friends and family with a touch more respect.

Who is your inspiration, that someone or something that pushes you to do better?


Aaron Baunee

Short of making this sound like a Hallmark card, my mother is my inspiration.

She was always there when I needed advice or a helping hand growing up and she continues to be saint-like in her unconditional love.

I''m willing to bet many of us consider our mother or father — perhaps both — to be our inspiration.

Brokate Janitorial

I find inspiration from all sources, and seek it out several times a week to give me added fuel when I know I''m dragging.

I get inspired from my wife, my family and co-workers to build a better, smarter and bigger company to help support their dreams and aspirations.

These are the people who help and support me on a daily basis, and it pushes me to do my part for them.

Additionally, though, I seek out sources of inspiration to give me that fire at any given time or day.

I have music I listen to, video clips I watch and quotes or passages from books I will read; I use a variety of sources to keep it fresh and meaningful.

I know some people have that one person or event that pushes them to be better; but, for me, it''s a large group of things I pull from.

A few quotes: “We are what we repeatedly do. Excellence, therefore, is not an act but a habit.” - Aristotle.

“A leader is best when people barely know he exists. When his work is done, his aim fulfilled, they will say: ‘We did it ourselves.''” — Lao Tzu.


My grandfather is my inspiration; he is such an amazing man.

Every day of his life, he has worked hard to make a better life for his family.

He was a farmer and also worked on the railroad.

He worked long and hard, but has done very well for himself.

My grandfather is respected by almost everyone because of his generosity, intelligence, compassion, dedication and patience.

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