In the words of H. Ross Perot, “Business is not just doing deals; business is having great products, doing great engineering and providing tremendous service to customers. Finally, business is a cobweb of human relationships.”
Although this well-known quote concludes with an emphasis on the human relationship, without customer relations the other elements of a successful business are simply not possible.
The web we weave
In an ongoing effort to expand our industry research, enhance our reader-driven editorial package and provide tremendous service to our customers, staff members of Cleaning & Maintenance Management were able to take advantage of several recent opportunities.
Matt Gallinger, Ashley Sterne and I attended several industry-related events, seminars and reader visits.
The following is only a snapshot of our travels; the details will be used to plan solution-focused content and troubleshooting advice.
Industry applies science and professionalism
At the recent Cleaning Industry Research Institute (CIRI) Cleaning Science Symposium, panelists offered presentations on specific foundation papers, such as “The Science of Cleaning” and “The Chemistry of Cleaning.”
CIRI, which was created to raise awareness of the importance of cleaning through scientific research, inspired the audience with respected panelists and eye-opening information.
Matt Gallinger, who attended the event, reported positive feedback from attendees.
For further details on this event, please visit www.ciri-research.org
The New Jersey Sanitary Supply Association (NJSSA), in conjunction with the International Sanitary Supply Association (ISSA) and the International Executive Housekeepers Association, recently held “Cleaning Certification, Green Legislation & Regulation.”
Jim Peduto detailed information about ISSA’s Cleaning Industry Management Standard, including how to be compliant, what it means to be certified and associated costs.
Audience members took advantage of the question and answer session at the end of this presentation to gain a better understanding and to gauge the future of this innovative standard.
For more information on NJSSA, visit www.njssa.net
, or for ISSA, visit www.issa.com
And, Ashley Sterne recently attended an IICRC Advanced Carpet Cleaning Technician seminar.
The two-day seminar included classroom instruction as well as extensive hands-on learning applications.
In addition to gaining market knowledge — and possible certification — Ashley was able to interact with readers to learn more about their critical issues and how we can provide solutions.
Common theme is green
In addition to these events, the staff also met with readers in upstate New York as well as New York City.
One topic that was consistent in all of these events and visits was green cleaning.
In this special issue of Cleaning & Maintenance Management, green cleaning is in our “Spotlight.”
Throughout this issue we provide useful information about leading resources of green products and certification organizations as well as peer case studies.
The industry trends will continue to shift with underlying themes of professionalism and science-based answers.
The staff of this magazine will remain proactive in identifying and reporting these trends so that our business can maintain “great products and tremendous service to customers.”
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