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Getting to know you, the best way I know how

September 19, 2010
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I can almost hear it now: Hey, who is this guy? What is happening to our magazine? And, quite frankly, why is he so handsome?

Ok, maybe not the last one, but probably the first two questions are tops on your list while reading this.

So now it is my job to put your minds at ease and let you know that the magazine and its faithful readers are in good hands, all on this one page.

Allow myself to introduce… myself
While some of you might recognize me, most probably don’t. My background includes over six years as lead editor of two industry publications. Maintenance Supplies and Campus Facility Maintenance.

With some Internet searching, you will be able to find many informative articles I have penned on various subjects, such as green cleaning, general industry trends, floor care, carpet care and other JanSan topics.

And, while researching, interviewing and writing these articles have most definitely helped sharpen my industry knowledge, my favorite subject to write about has been — and will always be — the readers.

Coming soon to a facility near you
Only part of my job can be done effectively at the computer and over the phone.

I’ve learned over the years that in order to provide you with the best possible editorial product, members of this staff and I must get out and see you in your facility.

While online surveys are effective at gathering information and helping to formulate future articles, it is critical that we personally come and visit with you for a brief amount of time.

The information I have taken away from reader calls in the past has been priceless and I am confident that I will have these same results when we come to knock at your door.

Strong foundation, the bar has been raised
As I wrap up my first full week with the CM B2B Trade Group™, I am impressed not only with the talent that comprises this magazine’s team, but also with the dedication my fellow teammates have shown to its readers in the past.

his dedication has been showcased many times before in the very pages of this magazine and on its impressive online components.

This is a team that understands its readership and the industry as a whole.

By way of having an emphasis on training, education and industry know-how, the current staff of CM/Cleaning & Maintenance Management® has set the bar quite high and now it is my responsibility to carry the torch, so to speak, and bring the content and value of this fine publication, along with its allied components on the Internet, to the next level.

I am encouraged to see that the audience of this publication is open and honest when reporting back in our reader surveys.

I have read these comments and I promise to fulfill your requests, which include more product information from us rather than the manufacturer, more training tips for non-cleaning professionals and more feature articles on industry information.

However, don’t fret; I have seen the countless remarks that say, essentially, “Don’t change a thing.”

I know that I have a long road ahead of me that I hope has a stop sign at your facility.

Readers have always been my most valuable research tool and over the course of the next few months, I will be calling and e-mailing with several of you to see if we can come visit.

Currently, I reside on Long Island in New York and if you are local to this area, please don’t hesitate to reach out and let me know that you are interested in opening your doors.

I look forward to meeting with you and getting to know your concerns better, the best way I know how.


Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management® magazine, to rdipaolo@ntpmedia.com.
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