How did you get your start in the cleaning & maintenance industry?
After 10 years in the hotel industry, I began The Cleaning Lady on a part-time basis for added income for our family.
My husband and I continued full-time jobs, never really intending to begin our own business full time.
After about two years, I was able to quit my job and devote all of my energy to our cleaning business.
Tell us a bit about your duties at The Cleaning Lady.
The Cleaning Lady Inc. is a residential/commercial janitorial service that began in 1997. We service southeastern Massachusetts and Rhode Island.
We offer a full line of services from regularly scheduled services, post construction cleaning, one-time services, windows and floor care.
My husband Mark is in charge of sales and marketing and also administrative duties. I am mostly directly involved in the field with staff.
We have found this division of duties allows each of us to concentrate on what we do best.
What responsibilities are the most challenging?
I have found the most challenging part of owning a janitorial service is finding and keeping quality staff. We are lucky enough to have people who are dedicated and have been with us through thick and thin, but when it’s time to fill a position it does take time to find the right person.
What is your favorite/least favorite part of your job?
My favorite part of the job is the good feeling you get from a job well done.
The best part of this job is you are able to see immediate results from all of your hard work.
A portion of the accounts that we have are for people who physically cannot do the cleaning themselves and it is rewarding to feel their relief when the work is done and we have made their lives just a little easier.
My least favorite part of this job is what seems to be a continuing mountain of paperwork that has to be maintained.
It’s a necessary evil, but I would much rather spend my time with my family or on more productive tasks.
Tell us a bit about your personal life.
Mark and I have been married for 19 years. We have two sons, a 4-year-old and an 18-year-old. Our 4-year-old is in pre-school, and our 18-year-old is a freshman in college. We are kept very busy between the two boys and their very different needs!
We also have a 100-year-old home that we are constantly working on and adding to. We hope one day to be completely finished.
If you know of someone who you think should be featured in A Clean Sweep, e-mail Associate Managing Editor Ashley Sterne at email@example.com.