How did you get your start in the cleaning industry?
I started in the mid-1970s working part-time as a teenager in my uncle''s janitorial/floor care business.
I worked mostly on a floor care crew in grocery stores, pharmacies and retail stores.
I''ve been in the industry, mostly self-employed, all my working life.
Tell us a bit about your business.
Our company, Premier Service Company, is a family owned and operated small business corporation located in Smyrna, just outside of Nashville, TN. We started Premier Service Company in April, 1997.
We service a variety of government, commercial office, medical, non-profit and institutional facilities in Middle Tennessee.
What responsibilities are the most challenging?
Managing customer and employee relationships and communications is the most challenging part of the business for me.
It is also the most interesting part of the business because of the wide array of personalities, settings and circumstances we must operate in.
What is your favorite/least favorite part of your job?
My favorite part of the job is working alongside my family and employees and seeing them enjoy and benefit from what they do.
My least favorite part of the job is a tie between two things that are often related:
1. People who are unable to see and create win/win situations and seek only to manipulate others;
2. People who have no concept of what''s required to run a janitorial business and therefore place little or no value on your product.
It''s our mission to change that.
Tell us a bit about your personal life.
I am 49 years old, married to Karla for 26 years (I won the lottery of love).
We have three adult children and two grandchildren — all of whom amaze me continuously.
I play several musical instruments (since I was 8 years old), enjoy recording original music, and video- and photo-editing in my small home studio.
I have a pet Rottweiler named Kody.
We live and work just outside Nashville, TN, and I consider us to be among the luckiest people alive.