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Friday's Ask the Experts: Invoice charges

April 17, 2009
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Friday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: I am just getting started in commercial cleaning. As the contractor, should I provide hand soap, papergoods, garbage bags, etc.? Should I include the cost in the charges?
The answer:
Provide these only if the customer requires it, and if the price charged reflects your actual cost of purchasing, warehousing and delivering the items. In such a case, control of those items, or lack of control, can cause the contractor to absorb more cost than anticipated.
A more fair way is to provide the customer with these items, but instead of having an estimated cost included in the monthly contract amount, invoice ... — Gary A. Penrod, www.garypenrodandassociates.com
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