Friday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: I am just getting started in commercial cleaning. As the contractor, should I provide hand soap, papergoods, garbage bags, etc.? Should I include the cost in the charges?
Provide these only if the customer requires it, and if the price charged reflects your actual cost of purchasing, warehousing and delivering the items. In such a case, control of those items, or lack of control, can cause the contractor to absorb more cost than anticipated.
A more fair way is to provide the customer with these items, but instead of having an estimated cost included in the monthly contract amount, invoice ... — Gary A. Penrod, www.garypenrodandassociates.com
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