How often have you walked into a building during normal business hours and not spotted a single cleaning worker?
Probably pretty often, considering that many cleaning crews don''t start their shifts until most of the occupants have left the building for the day.
Building owners and facility managers often opt for cleaning crews to clean buildings at night to keep cleaners out of sight and out of the way of building occupants and visitors.
However, some owners and managers are realizing the benefits of Day Cleaning and are flipping the switch from night to a more productive Day Cleaning operation.
There are many reasons why more and more facility managers, cleaning contractors and in-house facility directors are standing behind Day Cleaning. Consider the following:
Further cost savings result from keeping lights turned off at night. Some facilities have saved as much as $100,000 a year in electricity costs per building.
Day shifts are particularly attractive to semi-retired and retired workers who have security and vision issues after dark.
High-productivity equipment, such as walk-behind or rider sweepers and battery-powered lightweight floor and carpet sweepers are used daily to clean main and secondary corridors quickly. Low-decibel vacuums are used weekly to clean offices and cubicles.
Staffing can also be streamlined. The day porter and/or day matron who stocks the restrooms is replaced by restroom specialists who stock but also clean the restrooms. The need for more supervision is reduced because cleaning takes place in an occupied environment. Workers are not as tempted to take extra or extended breaks.
Some proponents of Day Cleaning report that the presence of cleaning workers in the buildings fosters a feeling of community responsibility for the cleanliness of the facility.
For example, occupants who see rest-rooms cleaned will keep the area clean by wiping the countertops after washing hands and making sure their used towels get in the waste containers.
More disruptive activities such as office vacuuming and restroom floor cleaning are performed before the building opens or after it has closed.
Is Day Cleaning a fit for your facility?
Now that you know the positive aspects of Day Cleaning, you should make sure the pros of such a program outweigh the cons (if there are any) when it comes to the best way to clean your facility.
In general, Day Cleaning has been most successful in single-tenant owned buildings, K-12 schools, universities, multi-tenant office buildings, hospitals, 24/7 call centers and factories.
There are facilities where Day Cleaning would not be the best scenario.
In addition to considering the type of facility you clean, think about what goes on in and around your buildings.
When contemplating the feasibility of Day Cleaning, General Motors officials, for example, developed a checklist to determine whether or not Day Cleaning would be a success for their buildings.
One building in downtown Detroit has restrictive parking. This building was not considered for Day Cleaning because the parking area could not accommodate the existing building occupants and visitors during the day, let alone additional cleaning staff.
GM also found that manufacturing facilities with heavy vehicular traffic and areas requiring extensive wet cleaning work would not be good candidates for Day Cleaning.
The key to determining whether or not your facility can be cleaned during the day is to know the facility and operations intimately.
Consider the following:
Then simply ask if a Day Cleaning program would conflict with people, activities or other running equipment?
A switch in thinking
Once you have made the decision to implement Day Cleaning, the next step is to clear your mind of the old ways of cleaning. Your mind must be open to new ideas, systems, schedules, products and equipment.
If you have an in-house operation, you must ignore how your night cleaning crew has been working, step back and build your Day Cleaning program from scratch.
Think about how you will make Day Cleaning work — not why Day Cleaning would not work.
Research the facility and all cleaning components. As already discussed, an intimate knowledge of the facility and the day-to-day operations is critical.
Determine what type of cleaning tasks can be conducted at each time of day to keep intrusions to a minimum.
Research equipment, chemicals and processes to determine what would be best for the facility to enhance health, sustainability and productivity.
The more you research, the more prepared you will be when it comes time to communicate the program concept first to upper management for approval and support, and then to the occupants of the building.
Having support from upper management and occupants will help you achieve the goals and expectations of the program.
Another key element is proper planning and organization. A work loading software program will help you best plan and organize the program and any changes you make once the program is in place.
Making the transition
After getting management approval and occupant support, the next step is to develop a scope of work for the Day Cleaning program.
It is important to keep upper management involved in this step to support the process and to achieve successful implementation.
Use a computer work loading program to help you determine the scope of work, including labor hour requirements and job descriptions for employees.
Develop a communications plan to inform and educate all occupants of the building on the Day Cleaning program, beginning about eight weeks prior to full implementation, increasing the frequency of communication with occupants as the transition date approaches.
Select the appropriate chemical systems, cleaning equipment, and train the staff on best practices for Day Cleaning.
Plan everything thoroughly and stick to your plan.
One final tip: When transitioning from cleaning at night to Day Cleaning, it often works best to stop night cleaning on a Friday night and begin Day Cleaning on the following Monday. This allows you to use the weekend for orientation and proper closet preparation.
Flipping the switch from cleaning at night to Day Cleaning can successfully be accomplished through good planning and organization.
Properly done, the transition is seamless with building occupants only noticing a higher level of cleaning.
Successful transitions to Day Cleaning result in little interruption in productivity, higher quality cleaning and substantial cost savings.
Shine the spotlight on savings
10 ways Day Cleaning can save you money.
by Steve Spencer
Day Cleaning offers a number of ways to save money for the cleaning contractor and the end-user.
Some of the cost savings are readily recognized, while some are not so obvious.
At State Farm Insurance, we began transitioning to Day Cleaning six years ago and now have data on more than 26 large facilities totaling over 6 million square feet.
The cumulative savings for us as the end-user have been in the millions per year, but there also have been savings for the cleaning contractors.
Here are 10 cost-saving areas involved with Day Cleaning:
The savings involved with Day Cleaning are impressive and assist in selling the program to management or customers, but there are benefits to which you can''t assign a dollar value.
Day Cleaning encourages the use of low-decibel equipment and chemicals that are safe for occupants.
Day Cleaning has also encouraged the use of highly effective cleaning materials and has forced us to design floor finishes that require less maintenance and less labor.
As a result, Day Cleaning has helped to improve the health of the occupants and enhanced the sustainability of our facilities.
Ambassadors of cleaning
Day crews, building occupants share sense of pride.
by Allen P. Rathey
Ideally, Day Cleaning workers should be facility ambassadors characterized by crisp, clean uniforms, sparkling equipment and esprit de corps.
They should be integrated in a well thought-out, unobtrusive system reinforced by comprehensive training.
This lofty scenario is worth achieving since it can make a cleaning operation a valued, prominent and profitable partner to the customer.
Conversely, shining the Day Cleaning spotlight on poor practices, slovenly workers and antiquated equipment can ruin a professional reputation before you can say, “Day Cleaning has merit.”
With the right Day Cleaning program in place, however, four important things can happen:
In the spotlight
How do you get — and stay — on the bright side of Day Cleaning?
First, remember that best practices in cleaning do not change because of the time of day.
Team Cleaning® principles and methods — based on the development of specialists — is one way to go when flipping the switch to Day Cleaning.
The emphasis in Team Cleaning®, day or night, is the same — simple, focused tasks work loaded systematically accomplishes more in less time, with greater health and safety, better results, and less disruption and energy expenditure.
Job cards are carried by team members. Their duties, schedule and estimated time for each task/function are listed, along with special instructions, such as which areas to vacuum during the day versus night.
These laminated cards guide employees, keep them on schedule and ensure they are “on task” at all times.
An army of one
In some cases, one person will complete all steps of the daytime Team Cleaning® process by performing each function in prescribed sequence based on schedules determined for the occupied building — often with the occupants’ help.
For example, cooperative Team Cleaning® engages office workers to leave their trash cans outside their cubicles or offices by a certain time for collection during the respective phase of daytime Team Cleaning®.
A Cleaning for Health program can also be encouraged through Day Cleaning, as occupants see the benefits of good cleaning practices and the improvement of indoor air quality.
Tent cards promoting the use of these healthier and more efficient cleaning methods can be placed in lunch rooms and other areas to create awareness of the methods involved in a Day Cleaning and Team Cleaning® scenario.
The adage, “Out of sight, out of mind,” need no longer apply to custodians.
Properly deployed, a cleaning staff can be building ambassadors, stewards of a healthy indoor environment, and visible agents for change.
The end result is enhanced custodian morale, pride and retention and greater customer satisfaction.
Day Cleaning’s most difficult task
The right equipment, approach can get the job done.
by Dennis Jurecki
Despite the growth of Day Cleaning, many cleaning managers are still apprehensive about incorporating their largest and most difficult job into daytime cleaning — floor care.
Floor care is one of the most important components of any cleaning program. A floor’s appearance can have a huge impact on one’s first impression of a building and its occupants.
But how do you attend to floor care during the day?
Despite the challenges that managers face when adding floor care to a Day Cleaning program, many will find the task is easier to implement than expected.
Not to mention, there are many benefits related to daytime floor care beyond cleanliness.
The floor care challenge
Daytime floor care is often tough to complete because the process presents obstacles for both cleaning staff and building occupants including:
In response to these issues, cleaning manufacturers have introduced new machines that reduce these problems and make daytime floor cleaning easier.
Tackling the task
The first step in implementing floor care in your Day Cleaning program is communication.
Discuss any changes regarding cleaning with your staff, building management and building occupants.
Each audience needs to be aware of the changes and its role in the change in order to have a successful program.
Develop a plan that supports the building’s hours of operation and the type of activities that occur in the building. Make sure your cleaning staff is familiar with peak and slow business hours and which procedures are appropriate for each time of the day.
Building occupants need to know when cleaning staff will be working. Ask occupants to cooperate with cleaning schedules when necessary.
When preparing the cleaning schedule, consult a layout plan of the building and pay close attention to any high-traffic areas. Some tasks in those areas may have to be scheduled only during slow business hours.
Designed with Day Cleaning in mind
Finally, assess which equipment is most relevant to your Day Cleaning needs. Choose equipment that is not inconvenient or disturbing to building occupants and visitors.
To clean large spaces quickly, look for battery-powered floor-care machines. These cordless machines give workers more freedom to move throughout the building without having to stop and unplug equipment and battery-powered machines also eliminate the hazards associated with power cords.
If you have to clean a high-traffic area, select a scrubber/dryer that will dry the floors faster and make them safer to walk on more quickly.
To minimize noise and disturbance, select machines that offer quiet operation. Quiet machines allow cleaning staff to work without interrupting building occupants’ daily activities.
For smaller spaces and areas that contain many obstacles, such as desks and other furniture, select a compact scrubber/dryer. Smaller machines will be easier to maneuver and can boost productivity because workers will be able to move through areas faster and work comfortably for longer periods of time.