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Management And Training

Discussion: Customer service training

July 13, 2012
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Join our Discussion of the Week on the Cleaning & Maintenance Management Online Bulletin Board and share your thoughts with other industry professionals.

Everyone knows the golden rule: Treat others the way you would want to be treated. It seems simple enough in theory but, in practice, there might be times when it is hard, if not nearly impossible to live by this so-called rule.

We''re only human and, when things frustrate us, tempers can fly and rational thought can be the first thing to go right out the window. While this might not seem like a big deal in your everyday life, when interacting with peers and coworkers, when the situation happens to be between one of your employees and a building occupant, it can put everyone in a sticky situation.

Tempers flaring here might result in the loss of a contract or the forced firing of an employee. Can these types of situations be avoided? Yes. It''s all about the customer service.

Does your business offer tips and tricks centered around providing the best customer service possible? Are your employees given the tools necessary to handle any situation that is thrown at them, all while keeping their cool? How do you handle customer service issues, and who is usually at fault?

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