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Management And Training


September 19, 2010
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As the largest cleaning industry event, ISSA/INTERCLEAN® offers the occasion to view and test new products and services, network with peers and experts, and increase expertise with the myriad of educational courses, training sessions, and certification opportunities.

This year’s show in Las Vegas promises even more with the addition of Cleaning Industry Management Standard (CIMS) workshops and networking sessions, and additional programs that meet requirements established under CIMS.

These programs are tailored for all types of audiences, including distributors, building service contractors, and in-house facility service providers.

Whether you’re looking for a complete CIMS overview or just a few testimonials from certified CIMS professionals, you will find everything you’re seeking and more at ISSA.

Use CIMS to build a business model
If you would like to know more about how CIMS can help improve your organization overall, “Creating an Uncontestable Business Model” is a session I recommend.

In this session, on Monday, September 8, at 4:15 p.m., I will explain the CIMS framework, five key elements, and how to use it to establish a powerful business model.

I will also share dollarization techniques and boardroom selling tools to help you reach important decision-makers.
Additional sessions stem from individual elements within the framework.

For example, “Improving Your Quality Control IQ,” presented by Charles Crowe on Monday, September 8, at 1:45 p.m., will bring better understanding of the quality systems element as Crowe presents a unique quality control approach, using teachings from Edward Deming and Stephen Covey.

Like CIMS, Crowe will focus on process-driven, measurable results, and a commitment to continual improvement.

If you’re more interested in the hot-button topics of health, safety, and environmental stewardship, there are plenty of sessions to help you learn how to implement processes, systems, and documentation covering your organization’s commitment.

Stephen Ashkin will present “Beyond Clean: Advanced Environmental Discussion for Executives,” on Monday, September 8, at 3 p.m., to move beyond the basics of green cleaning and advance your operation into an environmentally conscious organization.

Or, attend “Sales Tips for Supporting Green Schools” on Monday, September 8 at 1:45 p.m., if you’d like to learn how to help your educational facilities customers transition to green cleaning.

There’s also “From Here to Sustainability: Profits and Pitfalls of the Green Economy,” which will help provide you with great information you can use to build your organization’s environmental policy.

There are also sessions that fall into the elemental categories of service delivery, human resources, and management commitment.

Other sessions will help you differentiate between budget and employee management; give you a lesson on employment law; share valuable tips on pandemic preparedness; get in on Starbucks’ marketing secrets; and tell you how to put a more positive spin on the cleaning profession.

Get the inside scoop on CIMS
Once you’ve heard enough from the experts, you can lend an ear to the real pros — facility service providers who have gone through the CIMS certification process.

Think of this as a room full of “live” CIMS case studies.

A panel of BSCs, in-house facility service providers, distributors, and manufacturers will discuss how, in their experience, the standard helped improve their organizations’ value propositions through the understanding and implementation of effective management practices.

This industry career coach panel, “Adding Value Through Effective Management and CIMS,” is on Monday, September 8, at 1:45 p.m., and is sponsored by YES.

Go for certification
Similar to years past, ISSA is offering a variety of workshops and certification courses, including sessions offering a general introduction to the program.

ISSA’s Director of CIMS Dan Wagner presented an overview of the program at the ISSA Show Floor Theatre on Wednesday, September 10, at 10:30 a.m.

Further, Wagner participates in the panel discussion “Certification: Assessing Your Options and How They Can Help You” at 1:30 p.m. on Tuesday, September 9, which was also held at the Show Floor Education Theatre.

Most significantly, there is the ISSA Certification Expert (I.C.E.) workshop on Monday, September 8.

In this workshop, attendees will gain a better understanding of what it takes to manage their customers’ cleaning operations, and how they can help prepare them for CIMS certification.

Whether you are slightly interested in the standard or already certified, there’s a CIMS course or networking session at ISSA for you.

Dave Frank is a 30-year industry veteran and the president of the American Institute for Cleaning Sciences. AICS is the registrar for the ISSA Cleaning Industry Management Standard certification program.

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