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Management And Training

Celebrating Their Own

February 08, 2012
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It''s a sad but true fact that the world we live in today is very much a "do more with less" sphere.

Every day, people in every industry and from every walk of life are being asked to put more effort in to their jobs and, more often than not, their hard work is taken for granted.

It has become all too commonplace for those who populate the higher echelon of business to sit back and take the work that is performed under them or for them at face value.

This creates a workforce that feels underappreciated.

Feeling undervalued or underappreciated can create a cycle of poor or below average performance that will, in turn, begin to affect a company or business as a whole.

Even in a "do more with less" economy, it is possible to show employees that they are appreciated for everything they do, each and every single day.

Service And Dedication

Thursday, December 22, 2011, marked a day of revelry and celebration for the New Orleans Regional Planning Commission (RPC) and the Louisiana Department of Transportation and Development''s District 2 Traffic Operations Office (DOTD).

It was the day set aside for the annual Christmas party, but it turned out to be much more than a simple holiday celebration.

The RPC and DOTD had designated the holiday party as the day that they would single out one of their own and highlight the efforts their janitor put forth throughout the year.

For some time, employees of the RPC and DOTD felt that Elex Hosley, a janitor employed by Bywater Building Services Inc., which holds the contract for cleaning the facility, was deserving of some form of special recognition.

Chris Laborde, a senior transportation planner who also "wears the hat" of a quasi-assistant building manager, made it his task to find unique ways in which Hosley''s service to the RPC and DOTD could be recognized.

The Man

Elex Hosley began his tenure at the RPC and DOTD when he began seeking work with Bywater Janitorial Services Inc.

In addition to the janitorial position he holds at the Planning Commission, Hosley is also an assistant building superintendent for Tulane University Health Sciences Center.

When asked about his work ethic, Hosley is very definite about what makes him worthy of the recognition he is receiving from his employers.

"My work ethic is full of pride. I consider myself to be very detailed and attentive. I try to give first-class service to please a customer," says Hosley. "I feel proud and appreciated by my employer; I''m glad that they can recognize the level of service and professionalism I bring to the job."

The Party

To Elex, December 22 was simply the day that he, his coworkers and employers would get together to celebrate the holiday season.

He didn''t know that the party had been designated as the day that his hard work and dedication would be recognized.

Chris Laborde, who recognized the positive impact of spotlighting someone''s daily work ethic, had made Elex aware of the RPC and DOTD''s desire to assist their janitor in some fashion.

However, Hosley was not aware of the plans that had been made for him.

Hosley was then surprised at the joint Christmas party; from his co-workers, he was gifted a letter of recognition and a significant cash contribution.

Both were intended, "To demonstrate what Elex means to the transportation team in the Regional Transportation Management Center (RTMC)."

According to the letter presented to Elex, he was cited for being, "Professional and personable in the performance of duties … As well as being conscientious and dependable, especially considering the number of elected officials and business leaders in the region who utilize the RTMC for strategic meetings and special events."

Hosley was extremely humbled and surprised by the honor, believing he was deserving of the recognition because of his dedication.

"I have over 25 years of service in this business. I want to lead by example," states Hosley.

Being widely recognized for longstanding dedication to service is something that should happen more often.

Showing employees that you see all they do and that you care could very well be the key to nurturing and keeping successful and dedicated workers.

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