PIGEON FORGE, TN — Some 24 hours after being notoriously branded the "Dirtiest Hotel in America," management at the Grand Resort Hotel and Convention Center is taking steps to remediate the problems, according to WVLT-TV.
Chief Executive Officer and General Manager Nicky Chaney, who assumed oversight responsibilities of the Smoky Mountain property just last month, has fired a manager, hired a new maintenance manager and brought in a new head of housekeeping in hopes of cleaning up the hotel''s image, the story stated.
According to the story, Chaney is in the process of procuring a new sanitizer to clean the rooms.
The hotel was rated "terrible" by 161 of 224 reviewers on the travel site TripAdvisor, the story noted.
One reviewer, whose opinion Chaney is hoping to change, was quoted as saying: "This is a nasty place, would not let my dog sleep there," the story added.
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