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Can Hotel Housekeeping Staff Play a Part in Security?

October 03, 2017
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After 23 firearms were found in a Las Vegas, NV, hotel room where a gunman opened fire on concertgoers outside his guestroom window, killing 59 people and injuring more than 500, hotel security experts are questioning how this violent act could have been avoided.

Hotel staff’s sensitivity to guest privacy makes it possible to smuggle firearms into a hotel using large suitcases, explained Richard Hudak, managing partner of a resort security firm, reports Hotel Management. The Mandalay Bay Resort, where the shooting occurred, has a security program that includes uniformed and plainclothes officers. However, hotels also are training housekeepers, valets, and maintenance workers to keep their eyes and ears open to any suspicious activity. If housekeeping staff is trained to remain aware of a guest’s belongings left in plain view, it’s possible to survey nearly every square foot of a hotel, according to Hudak. However, many hotels allow guests to forego housekeeping service during their stay. And new technology, such as mobile check-in apps that allow guests to open hotel room doors using their smartphones, is another detriment to security.

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