When a building manager or contract cleaner places an order with a supplier, the order should arrive with exactly what was requested.
However, despite the increased use of technology to streamline ordering processes and minimize errors, mistakes can still happen.
AFFLINK has compiled a list of steps for building service contractors or facility managers to take should a supplier slip up, including:
- Keep records: Have all relevant information regarding the order—order number, invoice, product numbers, and pertinent dates—on hand for a clear explanation.
- Use the phone: When a mistake has been made, make a phone call; the supplier may receive hundreds of emails in a day, causing your issue to get lost in the shuffle.
- Be polite: Raising your voice will do nothing to rectify the situation and can have an adverse effect.
- Expect a simple explanation: Most issues are simple enough that they can be resolved quickly and easily.