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May 2015 In-House/Facility Manager Benchmarking Survey

Survey Says…

Results from the 2015 CMM In-House/Facility Manager Benchmarking Survey

<photocredit>CMM</photocredit>Last month, we launched the 2015 Cleaning and Maintenance Management (CMM) In-House/Facility Manager Benchmarking Survey to ask our in-house/facility manager readers about current trends and issues affecting their operations and the facilities in which they operate. The information gathered is designed to help you gauge the most impactful trends affecting the market and your industry peers who work in the jansan space. Further, the survey data provides valuable insight for the CMM editorial staff who are looking to better serve you with relevant, educational content.

Methodology and Audience Summary

In April 2015, the survey was distributed by email to members of CMM’s in-house/facility manager database, which includes individuals who work in diverse facility types and operations. A total of 378 completed surveys are included in the 2015 analysis.

While this year’s survey respondents represented a wide range of facility types overall, more than half (51.6 percent) of participants reported that they work in education facilities (24.9 percent in K-12 schools and 26.2 percent in colleges/universities). More than 31 percent work in health care facilities, while the balance of respondents work in commercial (9 percent), industrial (3.7 percent), hospitality (1.9 percent), recreation/transportation (1.9 percent), and retail (1.3 percent) facilities. More than 90 percent of participants are at the manager level or higher, and 49.2 percent oversee multiple departments—including cleaning and maintenance—at their facilities.

Key Findings

Some of the resonant themes in the survey data may not come as a surprise: In open-ended questions about operational issues impacting in-house professionals, participants consistently mentioned budget pressures, staffing concerns, and infection-control matters. However, when it comes to budgets specifically, 25.1 percent of respondents reported an increased operating budget for 2015, while nearly 40 percent described their operating budget as flat compared to last year.

When asked to rank the importance of specific issues in their facilities and operations, the top five responses that participants ranked as “very important” were health and safety (79.4 percent), improving productivity/efficiencies (78.6 percent), improving facility image (71.4 percent), security (65.3 percent), and staff training/education (65.3 percent).

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