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Press Release

City of Toronto to Require CIMS/CIMS-GB Certification

April 02, 2014
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LINCOLNWOOD, IL — ISSA, the worldwide cleaning industry association, is pleased to announce that the City of Toronto Custodial Services-Facilities Operations in Canada has mandated that all future outside service providers will be required to be certified under ISSA’s Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (GB) program.
Toronto’s Custodial Services-Facilities Operations went through the internal certification processes in 2013 and obtained CIMS and CIMS-GB Certification with honors.  Having witnessed the value of certification, the City of Toronto issued the prerequisite for all future requests for proposals. The City of Toronto became an ISSA member in 2011.
CIMS certification brings benchmarking and validation to operations and to the service provider selection process. According to Toronto Manager of Custodial Services-Facilities Operations Lindsay Bauckham, “CIMS and CIMS-GB offers internationally recognized metrics that the city can use as a benchmark for its own systems and processes.”
Across the country, The City of Edmonton also has begun integrating CIMS into its operations. Robert Kuziw, with Edmonton project management and maintenance services, says, “This [CIMS certification] will establish a recognized management standard and certification program relevant to our industry that is structured to deliver consistent, quality services.”
CIMS and CIMS-GB are nationally recognized certification programs that provide third-party verification for cleaning operations that seek to develop a comprehensive green cleaning program and offer sustainable cleaning services. The CIMS-GB framework is designed to improve performance in the areas of sustainable product usage, improved occupant wellness, asset preservation, and waste diversion. This all-inclusive green building and service standard provides facility managers, building owners, and service providers a concise framework for identifying and implementing a sensible and measurable green building operating system that is flexible enough to apply to all sizes and type of buildings. For more information about CIMS and CIMS-GB, visit

About ISSA
As the leading trade association for the cleaning industry worldwide, ISSA is committed to helping its members change the way the worldviews cleaning. We promote the vision that cleaning is an investment in human health, the environment, and an improved bottom line.
Our more than 6,400 members include distributors, manufacturers, manufacturer representatives, building service contractors, in-house service providers and associated service members. ISSA helps increase professionalism and member success by offering business tools, educational products, industry standards, publications, and events that specifically focus on the professional cleaning industry and the value it provides.
The association is headquartered in Lincolnwood, IL, USA, with regional offices in Amsterdam, Netherlands; Leicester, United Kingdom; Monterrey, Mexico; and Shanghai, China. For more information, visit

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