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Management And Training
March 2014 A Clean Sweep

A Look Back With Bill Griffin

Very little is the same today as it was 50 years ago.

March 07, 2014
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As Cleaning & Maintenance Management (CMM) continues the celebration of its 50th anniversary, we have reached out to our frequent writers for their thoughts.

Over the years, these valuable industry sources have helped shape not only our market-leading editorial coverage, but the professional cleaning market as a whole.

For five decades, CMM has proudly provided in-depth reportage and information on the latest trends, issues and advances in the JanSan industry.

Only calling upon the brightest minds and most trusted sources for their insight and expertise has CMM been able to continue its reputation as this market's most trusted resource.

One good example is William "Bill" Griffin, a leading industry training expert and author of our monthly Bidding & Estimating column (page 12).

In addition to real-world bidding advice, Griffin frequently reports on cutting-edge training techniques and cleaning technology in his monthly column.

Below, Griffin recounts his early memories of CMM and explains this magazine's overall positive affect on the cleaning industry.

Please look for more informative 50th anniversary industry profiles in A Clean Sweep throughout 2014.


By William "Bill" Griffin

Early Experiences

In the late 1970s or early 1980s, I went to Glendale, California, to visit with Charles Wheeler, the original publisher of CMM and founder of American Institute of Maintenance (AIM).

A number of years later, I went to Irvine, California, to meet with Dan Harris.

Harris had purchased the magazine and was the publisher at that time.

The magazine and AIM, what is now known as Cleaning Management Institute (CMI), were eventually sold to Humphrey Tyler of National Trade Publications (NTP) and are currently a wholly-owned division of Grand View Media Group.

Today, the economics of the business aren't the same.

New sources of revenue must be found and developed to replace those that are no longer effective as income generators or in reaching a changing audience.

The publishing business and education market have changed considerably with the advent of the Internet, and I expect this evolution will continue until almost everything is virtual and online.

Over the years, CMM and CMI have taken more interest in developing and marketing educational materials and seminars and both are now evolving to conduct seminars, webinars and online learning.

Market Leaders 50 Years Later

CMM has led the way from the beginning and has stepped to the forefront over the last 10 years to become the industry leader in bringing education, training materials and related resources to the cleaning industry.

Today CMI has the largest selection of books, videos and software available worldwide for cleaning industry professionals.

CMM’s willingness to invest in the future by bringing in and developing young management with solid skills has provided the organization with an opportunity to expand their product line with new, innovative and revised materials and services to the marketplace.

Over the years CMM and CMI have partnered with experts in the industry to develop materials and services that are of value to the cleaning industry. 

Changing Industry

Very little is the same today as it was 50 years ago.

Everything has grown, improved and matured.

CMM has come a long way from that crowded and cluttered office I remember visiting in Glendale some 40 years ago.

I am confident that Charles Wheeler, Dan Harris, Humphrey Tyler and others who have contributed over the years to the CMM and CMI that we know today would be impressed, pleased and proud of what has been accomplished with what they set into motion years ago.

One of the keys to success I believe is that CMM’s goal has always been to provide useful and quality materials and services to those who do and oversee cleaning in all types and sizes of buildings.

As long as the organization keeps quality and service as its primary goals and continues to change with the times, I believe the future for CMM and CMI will remain bright.

There is a far more interest today in training, certification and professionalism in the cleaning industry than in the past.

Owners, managers and those in positions of authority are beginning to realize that cleaning brings value to businesses and individuals, and that professional cleaning services and workers play a key role in the success and profitability of every business, department and organization.

Anyone can clean, but attitude, information and training are what enables workers to provide professional cleaning services.

CMM and CMI provide the information and educational products that cleaners need to do the best job possible.  

Driving Factors Of Change

I believe there are two primary drivers that are bringing about these changes.

First, cleaning is becoming a fact- and science-based field.

We know and can prove though quantitative testing that cleaning has a positive impact on health, productivity, costs and profit.

We now have a much better understanding of the relationship between cleaning and the prevention of disease and injury.

Second, communication is much better today than in the past.

Thanks to the Internet we can find information on any subject in a heartbeat, and we can communicate inexpensively with unlimited numbers of likeminded individuals with the touch of the finger.

Let Us Help You

It’s all about education.

CMM and CMI are, and have been for thousands of cleaners over the last 50 years, an important part of the ladder to success.

The more you know, the more you earn and the faster opportunities come your way.

Cleaning is not a dead end job; in reality it always has been and still is a golden opportunity for those with a dream who back it up with education and hard work.

The cleaning industry is one of the few remaining fields where dreams and hard work provide an opportunity for anyone to climb the ladder of personal success.

Study, read, get involved and back that up with action and you’ll be surprised at what you can accomplish.

Thank you CMM and CMI.

We are all looking forward to what the next 50 years will bring.

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