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CILS consensus committee chair issues leadership glossary

February 13, 2014
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CILS Development Committee Forming – CILS Consensus Committee
Chair Issues Leadership Glossary

BOISE, ID — The IEHA Cleaning Industry Leadership Standard (CILS) Consensus Committee Chair, Allen Rathey, is accepting volunteers for the CILS Consensus Development Committee which will be responsible for developing CILS Version 1.0.

The Vail Leadership Institute — — has granted the CILS Development Committee permission to adapt and use its Leadership Terms Glossary below based on an “Inside First” framework, drawn from key leadership literature, in the framing of the development of CILS Version 1.0.

“The following leadership concepts and terms will frame the discussion resulting in the CILS Standard Version One,” said Allen Rathey, president of The Healthy Facilities Institute (HFI). “IEHA and HFI are pleased to have the support of ISSA in rolling out this forward thinking standard which supports the successful ISSA CIMS (Cleaning Industry Management Standard) program.

Members of the cleaning industry interested in joining the CILS Consensus Committee should email Allen Rathey at A copy of the Cleaning Industry Leadership Standard (CILS) Development and Marketing Plan is also available upon request.

Leadership Terms Glossary

Alignment: a collaborative leadership process that gains buy-in and commitment; fosters teamwork by providing continual, relevant feedback; asks questions, listens, reframes, proposes, synthesizes, summarizes, and seeks consensus; maintained only through a process of collaborative communication that can never stop.

Attitude: an overall outlook on life; a mind-set or way of thinking that affects everything that we do; your demeanor.

Authentic: being true to what you stand for; genuine.

Beliefs: those tenets or conditions that you are convinced are true; arrived at more intellectually than emotionally.

Breakthrough Results: a major advance or quantum leap that fosters progress; overcoming an obstacle; going well beyond incremental steps; outcomes that are significant and impact many thousands of people.

Breakthrough Change: advancement that is significant because it transforms; major action that goes beyond incremental improvement.

Character: that dimension of our nature that determines how we make decisions and how we act; acquired through wisdom and experience; it is what shapes our moral and ethical perspectives.

Collaboration: the process through which consensus is realized; an environment where cooperation results from working together and partnering in alliances.

Commitment: a state of being emotionally or intellectually bound to a course of action or person; maintaining our promises; keeping our word, regardless of the payback.

Communicating: the art and process of using words and actions effectively and with grace in imparting one’s thoughts; expressing oneself in such a way that one is clearly understood.

Community: a group of people pursuing a common mission; often includes “communities of interest” encompassing various associations and organizations. As a former Colorado governor said, “A community is much more than a place on a map; community is not where we live, but how we act toward each other.”  Scott Peck suggests that community can often be thought of more as a verb than a noun.

Contribute: to give for a common purpose; to enhance or enlarge an idea, organization or community.

Courage: a reflection of the heart, of something deep within. Courage is not rooted in reason, but rather comes from a purpose to make things right.

Culture: the beliefs, behavior, language, and entire way of life of a particular time or group of people. Culture includes values, principles, customs, ceremonies, works of art, inventions, technology, and traditions.

Dialogue: respectful conversation; an open exchange of ideas where assumptions are suspended; authentic inquiry from a desire to know and understand; more a philosophy than a technique.

Discipline: a quality that helps us consistently convert our beliefs into actions; where patience and restraint are regularly exhibited.

Empowerment: giving encouragement; inspiring others and contributing to their growth.

Ethics: a defined standard of what we believe is right and wrong; distinguished from morals which is how we actually behave; a code of values which guide our choices and actions.

Excellence: first-quality work defined as simple elegance delivered with a sense of taste and value.

Executing: the discipline of producing the desired results; having a bias for action tied to accountability; a systematic process of managing who’s going to do what by when; a systemic way of exposing reality and acting on it.

Explore: to search with a purpose of discovery.

Faith: the belief in something beyond ourselves.

Humility: a quality marked by modesty and an unpretentious attitude; demonstrating a quiet determination; deferential to others; the opposite of boastful.

Inside First: a leadership framework that evolves from a healthy character within, applying positive external skills to guide relationships with others; coming first from the heart.

Integrity: walking your talk; doing what you say you’ll do; what you do and how you behave when no one is watching; relates to your core beliefs in action; the extent to which a person’s ethics and morality are integrated; the state of being truthful, genuine and free of deception or duplicity.

Leadership: doing the right things for the right reasons; the art and science of getting things done through people; an influence process.

Learning: an orientation toward acquiring knowledge and earning wisdom; more about an attitude of growing and less about the rigors of institutional education; tied to questions more than answers.

Love: that quality in relationships which honors and appreciates others; the feeling of kindness or brotherhood toward others; an intense affection.

Planning: those activities that chart the future; a method or approach for attaining an end; a course of action.

Potential: the inherent ability or capacity for growth or development.

Problem Solving: the skill to overcome obstacles, to resolve conflicts and bring people together; to move toward success when failure seemed inevitable.

Purpose: your reason for being or why you get up in the morning; the quality around which we shape our lives; a source of energy and direction; the answer to why you are here.

Respect: an attitude of high regard or admiration for another person; to honor the rights of others; understanding others perspectives.

Responsibility: the quality that causes us to consistently deliver on our promises; being dependable, reliable and trustworthy; being the source or cause of something.

Serving: the act of helping others; a holistic approach to work, promoting a sense of community and shared decision-making; realized when others grow; being of service.

Spirituality: the very personal process of connecting to a reality greater than ourselves.

Stewardship: a worldview where everything is a gift and we are caretakers for a while.

Trust: confidence in the integrity and character of a person or organization; the belief that those on whom we depend will meet our expectations; a relationship of reliance.

Vision: a description of where we want to be in the future, perhaps a 5-10 year timeframe; a picture of what it will look and feel like when we are achieving our dream; an attractive, but realistic, destination toward which we should strive.

Values: foundational qualities that you feel are vitally important and that you supremely treasure; those virtues that live in your heart and form the base of your decision-making.

Wisdom: living life skillfully by piercing the heart to make wise choices.

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