New HFI Advisory Board Member - Sue Garwood, Senior Hospitality Management Trainer with Best Western International, THE WORLD'S BIGGEST HOTEL FAMILY®.
Sue Garwood is the Senior Hospitality Management Trainer with Best Western International, THE WORLD'S BIGGEST HOTEL FAMILY®.
Since joining the Education & Training Department in 2006, she has served as both a regional trainer and program developer as well as a Training Supervisor.
Totally, Sue brings more than 25 years hospitality industry experience to her Best Western role with almost 10 years’ experience as a Best Western hotel owner and general manager. She has worked in both hotel sales and marketing as well as an independent trainer of hotel training curriculums, and a consultant in the development of city-regional tourism programs.
Sue was the lead for the General Manager Professional Development Series, a week long operations-centered certification program with a focus on Housekeeping and Maintenance, Front Desk and Sales, Customer Service and Reasonable Care, all with an emphasis on Brand Awareness; and is a member of the core team in the development and implementation of the company’s customer-care initiative: Best Western I Care®.
Sue is now working with IEHA and HFI in the development of a Healthy Hotel Housekeeper certification to make hotel environments cleaner and healthier. The Best Western I Care Clean program gained international recognition with its introduction in 2012 to its 4,000 members worldwide.
A Certified Hotel Administrator, Certified Hospitality Trainer and Accredited Certification Instructor with the Education Institute of the AHLA, Sue has a passion for the hospitality industry and enjoys using her experiences and knowledge to assist others in improving their operations.
February Calendars – Available
Allen P. Rathey, President
The Healthy Facilities Institute (HFI)
3355 N. Five Mile Rd. #304
Boise ID 83713-3925
Voice (208) 938-3137
“The Resource for a Better, Safer, Built Environment”