Questioning the RFP...what cleaning contractors should know about RFPs
CHICAGO — Many building service contractors receive requests for proposals (RFPs). While some RFPs are very clear, others may be confusing and even ambiguous.
This can be a very serious problem because the goal of a RFP's is to ensure all bidders are provided the same specs. If something is vague this goal may not be achieved, potentially resulting in cleaning contractors not winning the contract simply because they were not completely sure what they were bidding on.
This month's Business of the Business from Tornado Industries, a leading manufacturer of professional cleaning equipment, addresses RFPs.
Read the entire RFP before preparing your bid. Note any services not included. For listed services, make sure it is clear whether or not the charges for these services are included or charged separately.
Make sure the RFP clearly states: insurance requirements; restrictions and/or requirements regarding the use of subcontractors; training or certifications required; if the contractor must provide a financial statement.
Is it clear what spaces are to be cleaned and which are not? Is unrented space to be maintained and if so, how frequently? Is the total "cleanable" square footage included? Are there areas of the facility not to be cleaned?
Does the RFP indicate how billing is to be handled and when payments can be expected? This is crucial to clarify before service begins. Additionally, is the contract for a set period? Is it renewable? How is termination handled and if the customer wishes to terminate due to service complaints, does the contractor have a time period in which to rectify problems?
"If you have any questions on these or any other items in the RFP, be sure to bring them up with the property manager before submitting your proposal," says Jolynn Kennedy, marketing director for Tornado. "This can also be a way of getting to know the manager and them to know you, which often can help in the bidding process."
The Business of the Business Advisory is designed to help building service contractors operate their businesses more efficiently and profitably
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Available For Interviews And Industry Commentary:
Tornado Industries President Michael Schaffer is available for interviews and industry commentary by calling (630) 818-1300
About Tornado a Tacony Company
Tornado Industries has been engineering quality cleaning equipment for more than 80 years. The company has a long history of developing innovative products and applying the latest technology to increase productivity, reduce costs, and improve safety. Tornado prides itself on always being on the cutting edge of cleaning solutions. Many of the company's products are manufactured in the United States with domestically and globally sourced parts.